Are your plush toys safe?
Absolutely. All our products are certified by SGS and BV, and fully comply with global safety standards (EN-71, RoHS, ASTM). They're made with eco-friendly materials, free of lead and phthalates.
Can I purchase products directly from your website?
We focus on custom bulk orders for businesses. We do not offer individual sample sales through our site for personal use.
Can I customize the products shown on your website?
Yes! The products shown are examples. We specialize in custom designs. Send us a sketch or reference image, and we'll turn it into a unique plush product tailored to your needs.
How much does a sample cost and what is the turnaround time?
Standard samples cost between $100–$300. Turnaround is 5–8 business days for the first sample, and revisions take 3–5 business days.
Is the sample fee refundable?
If your final mass production order reaches 3,000+ units, we refund the full sample cost (for fees under $300).
What are your payment terms?
Standard terms are a 30% T/T deposit after confirmation, with the balance paid before shipping after quality inspection.
Kasten Toys
